Shipping policy

Last Updated: January 19, 2026

Company Address:
Baggarium Inc.
295 Madison Ave, 12th Floor
New York, NY 10017
United States of America


This Shipping Policy ("Policy") outlines the terms and conditions for the shipping and delivery of products purchased from Baggarium Inc. ("Company," "we," "us," "our") via our website, www.baggarium.com, or associated platforms (collectively, the "Service"). By placing an order, you ("Customer," "you," "your") agree to the terms of this Shipping Policy in addition to our Terms of Service and Privacy Policy.


1. Shipping Geography & Destinations

1.1 Primary Market: Our primary shipping destination is within the continental United States of America, including Alaska and Hawaii.

1.2 International Shipping: We offer international shipping to a wide range of countries. However, shipping availability to a specific country is subject to change based on carrier serviceability, export/import regulations, and geopolitical circumstances. To confirm whether we currently ship to your country, please check the shipping address selection tool during the checkout process on our Service.

1.3 Restricted Destinations: We reserve the right to refuse or cancel orders to any destination, domestic or international, at our sole discretion. This may include, but is not limited to, regions subject to U.S. or international trade sanctions, embargoes, or where shipping is deemed logistically unfeasible or high-risk.

 

2. Order Processing & Handling Time

2.1 Order Processing: All orders are processed and verified upon receipt of full payment confirmation from our payment processor. Verification may include order confirmation, payment validation, and stock availability checks.

2.2 Processing Time: Our standard order processing and handling time is two (2) business daysfrom the date of payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 12:00 PM EST, or on weekends/holidays, will begin processing the next business day.

2.3 Delays in Processing: While we strive to meet this timeline, processing may occasionally be delayed due to high order volume, inventory verification, or unforeseen circumstances. In such events, we will make reasonable efforts to notify you via the email address associated with your order.

2.4 Order Changes & Cancellations: Requests to modify or cancel an order must be made immediately by contacting our customer service team at [shipping@baggarium.com]. We cannot guarantee that we will be able to modify or cancel an order once it has entered the packing or shipping stage.

 

3. Shipping Methods, Carriers & Transit Times

3.1 Designated Carriers: We partner with leading global and domestic courier services to deliver your orders. Primary carriers include:

  • FedEx (Federal Express Corporation)

  • UPS (United Parcel Service, Inc.)

  • DHL Express (DHL International GmbH)

The specific carrier for your order is selected at our discretion based on destination, service level, cost efficiency, and reliability. We reserve the right to use alternative carriers of similar reputation when necessary.

3.2 Estimated Transit Times: Transit time begins once the carrier has scanned the package and it is in their network. The following are estimated delivery windows and are not guaranteed delivery dates:

  • Domestic U.S. (Contiguous 48 States): 3-7 business days.

  • Alaska & Hawaii: 5-10 business days.

  • International Shipments:

    • Canada & Mexico: 5-12 business days.

    • Europe: 7-15 business days.

    • Asia-Pacific: 10-20 business days.

    • Other Regions: 10-25 business days.

3.3 Factors Affecting Transit: These estimates depend on the selected service level at checkout, the destination's remoteness, customs processing (for international orders), weather events, carrier network conditions, and force majeure events as defined in our Terms of Service.

3.4 Expedited Shipping: Expedited shipping options (e.g., 2-Day, Overnight) may be available at checkout for select destinations. Associated costs will be calculated and displayed before payment confirmation.

 

4. Shipping Costs & Calculations

4.1 Cost Structure: Shipping is not free unless explicitly stated as part of a specific promotion. Shipping charges are calculated dynamically per order based on the following core factors:

  • Package Weight: The total weight of your order after packaging.

  • Package Dimensions: The volumetric size of the packaged order.

  • Destination Zone: The geographic region or postal code of the delivery address.

  • Selected Service Level: Standard, expedited, or economy service.

4.2 No Fixed Rates: We do not offer flat-rate shipping. The shipping cost is unique to each cart's contents and its final destination. The most accurate and final shipping cost will be displayed on the final checkout page before you complete your purchase.

4.3 Taxes and Duties (International): For international orders, Baggarium Inc. is responsible for and will cover the cost of export duties and taxes, where applicable. However, the Customer is solely responsible for all import duties, customs brokerage fees, value-added taxes (VAT), goods and services taxes (GST), and any other levies or charges imposed by the destination country's customs or tax authorities upon importation. These are not included in the item price or shipping cost paid to us. The carrier may contact you directly for payment of these fees prior to delivery. Non-payment of import duties may result in the abandonment or return of your shipment, for which we are not liable, and refunds will not be issued.

 

5. Packaging & Shipment Details

5.1 Standard Packaging: All products are packaged securely using standard, appropriate materials to ensure they arrive in good condition. This typically involves branded or unbranded cardboard boxes, protective void fill (e.g., air pillows, paper), and internal wrapping as needed.

5.2 No Special Markings: Packages do not contain any external markings, logos, or descriptions that indicate the specific contents or value of the items inside, other than legally required shipping labels and customs documentation (for international shipments).

5.3 Package Weight & Dimensions: The weight and dimensions used for shipping calculations include the product(s) and all packaging materials.

 

6. Delivery & Receipt

6.1 Delivery Address: You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. We are not liable for packages lost, delayed, or returned due to incorrect or insufficient addresses provided by the Customer. Address correction fees charged by carriers may be passed on to the Customer.

6.2 Delivery Attempts & Signature: Depending on the carrier and service, a signature may or may not be required upon delivery. Carriers typically make up to three delivery attempts. If a package cannot be delivered after the final attempt, it will be returned to a local carrier facility or returned to sender.

6.3 Undeliverable & Returned Packages: If a package is deemed undeliverable by the carrier (e.g., due to incorrect address, failed delivery attempts, unclaimed package) and is returned to us, we will contact you to arrange re-shipment. Additional shipping fees will apply for re-shipment. If you refuse the re-shipment, a refund for the product cost (minus original and return shipping costs and a potential restocking fee) will be issued upon receipt and inspection of the returned items.

 

7. Order Tracking & Communication

7.1 Shipment Notification & Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s) and a link to the carrier's tracking portal.

7.2 Tracking Information: Tracking information is provided as a service by the carrier. While typically accurate, there may be delays in tracking updates. We are not responsible for the accuracy or timeliness of tracking information provided by third-party carriers.

 

8. Lost, Stolen, or Damaged Shipments

8.1 Carrier Responsibility: Once a package is scanned into the carrier's system, responsibility for its safe and timely transit is with the carrier.

8.2 Claims for Non-Delivery or Damage: If your tracking information indicates "Delivered" but you have not received the package, please first check with neighbors, building management, or other delivery locations. Subsequently, contact the carrier directly using the provided tracking number.

If a package appears lost in transit (no tracking updates for an excessive period beyond the estimated delivery window) or arrives visibly damaged:

  1. You must notify us at [support@baggarium.com] within seven (7) calendar days of the estimated delivery date (for lost packages) or within 48 hours of receiving a damaged package.

  2. We will initiate an investigation with the carrier.

  3. Carrier investigations can take up to 10-15 business days.

8.3 Resolution: Upon confirmation from the carrier that a package is lost or damaged due to carrier handling, we will, at our sole discretion, either:

  • Issue a full replacement of the items (subject to availability), or

  • Provide a full refund for the affected items and shipping cost.

We are not liable for packages lost or damaged due to an incorrect address provided by the Customer or after a carrier has marked the package as "Delivered."

 

9. Policy Changes & Contact Information

9.1 Changes to Policy: We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting the revised Policy on the Service. Your continued use of the Service after such posting constitutes your acceptance of the changes.

9.2 Contact Us: For any questions regarding shipping, your order, or this Policy, please contact our logistics team at:

Baggarium Inc.
Attn: Shipping Department
295 Madison Ave, 12th Floor
New York, NY 10017
Email: info@baggarium.com