Shopping & Wholesale at Baggarium

Frequently asked questions

Got questions about authentic luxury handbags? Our FAQ covers authenticity guarantees, condition grading, shipping, returns, payments, and more for new & pre-owned designer bags from Chanel, Louis Vuitton, Gucci, Hermès. Shop with confidence at Baggarium.

Shopping FAQ

Authenticity & Genuineness

Do you provide a certificate of authenticity?

Yes. We issue a certificate of authenticity upon request. For certain pieces or if you want extra peace of mind, we can arrange independent third-party authentication.

Does Baggarium only sell authentic bags?

Yes. We deal exclusively in genuine luxury handbags. Replicas, fakes, or anything questionable never make it onto our site. Authenticity isn’t a buzzword here — it’s the foundation of everything we do.

How do you verify authenticity?

Every bag goes through a rigorous multi-step process before it’s listed: our in-house specialists (who live and breathe luxury brands), professional authenticators, and when needed, third-party international verification services. We never rely on just one check or one opinion.

What exactly do you check during authentication?

It depends on the brand and model, but we always look at: materials and leather quality, hardware, engravings and stamps, stitching and construction details, serial numbers/date codes, interior markings, and any era-specific brand quirks. No cookie-cutter checklists — everything is evaluated in context.

What if I have doubts after I receive the bag?

We stand behind every item 100%. If a third-party authenticator confirms it’s not genuine (which has never happened), you get a full refund, no questions asked.

Condition & Descriptions

Are there detailed photos?

Always. We show close-ups of the exterior, interior, hardware, and every relevant detail. Just ask and we’ll send more photos or a quick video.

Do the bags undergo cleaning or restoration?

Some bags receive professional SPA treatment (deep cleaning, leather refresh, odor removal) or light restoration. If any work has been done, it's always clearly stated in the product description — no surprises.

Do you disclose every imperfection?

Yes. Scuffs, scratches, wear marks — everything gets mentioned upfront. Full transparency is non-negotiable.

Do you have a grading system?

Yes — transparent and straightforward so there are no surprises when the bag arrives.

Do you specify the age of the bag?

Exact production year isn't always available, but upon request we can provide the approximate production period (e.g., early 2000s, post-2015) if it can be determined from markings, date codes, or other details.

Is the patina on vintage bags natural?

Yes. We only work with genuine, naturally developed patina. No artificial distressing or hidden treatments without full disclosure.

What condition are the bags in?

We carry everything from practically new to vintage pieces. We use a clear grading system so you know exactly what you’re getting:

  • Like New — basically brand new
  • A — Excellent
  • B — Very good with light signs of use
  • C — Noticeable wear
  • D — Needs some restoration

The exact condition is always described in detail on the listing.

What’s the difference between Excellent and Very Good?
  • Excellent (A) — minimal to no visible wear.
  • Very Good (B) — light, tasteful signs of use that don’t detract from the overall look.

Pricing & Value

Are there any hidden fees?

No. The price you see on the site is the final price — no hidden fees from Baggarium.

Can I consider a bag as an investment?

Certain models (especially iconic or limited pieces from Chanel, Hermès, or vintage Louis Vuitton) can hold or even appreciate in value over time. That said, the luxury resale market is dynamic and unpredictable, so we always recommend buying first and foremost for enjoyment, personal style, and pleasure — not purely as a financial investment.

Can I negotiate the price?

In rare cases, yes. Feel free to reach out to a manager with your offer — we review each one individually.

Do you offer price matching?

In some cases, yes. We review requests individually if you have comparable listings from reputable sources.

Why might the price differ from retail?

Prices are set by the market and depend on rarity, current demand, condition, and availability in boutiques. Some bags sell above retail due to limited editions or long waitlists, while others are priced lower on the secondary market.

Shipping

Are shipments insured?

Yes. High-value items are always fully insured.

Can I track my order?

Absolutely. You’ll get a tracking number as soon as it ships.

Do you ship internationally?

Yes — worldwide via trusted carriers.

How are the bags packaged?

Very carefully — multi-layer protective packaging so the bag arrives in the exact condition it left us.

How long does shipping take in the US?

Usually 2–5 business days, depending on your location. All orders ship from New Jersey.

How much is shipping?

It’s calculated at checkout based on destination and service level.

Is expedited shipping available?

Yes — express options are available for an additional fee.

Returns & Guarantees

Can I exchange instead of return?

Yes, if we have a suitable alternative in stock.

How long do I have to return?

Typically 3–7 days after delivery (exact terms are listed on the site).

Is there a warranty?

We provide a lifetime authenticity guarantee. Normal wear and tear is covered by the original brand.

What if the bag arrives damaged?

Document it immediately (photos/video of unboxing) and contact us right away. We’ll handle the insurance claim.

What’s your return policy?

We follow industry-standard luxury resale policies. Returns are accepted within the stated window if conditions are met.

Who pays for return shipping?

It depends on the reason — handled case by case.

Payment

Can I use gift cards or store credit?

Yes — both apply at checkout.

Do you accept international cards?

Yes — no restrictions.

Is payment secure?

Yes — all transactions go through Shopify’s fully encrypted, PCI-compliant system.

What payment methods do you accept?

All major credit/debit cards, PayPal, Apple Pay, Google Pay, and other options available through Shopify.

Support & Service

Can I reserve a bag?

In some cases yes — reach out to a manager and we’ll discuss holding it short-term.

Do you help with bag care?

Absolutely. We offer care advice, and you’ll find detailed guides and articles right on the site.

How do I contact support?

Email, WhatsApp, phone, or Instagram DM — whichever works best for you.

How quickly do you respond?

Usually within the same business day; worst case, within 24 hours.

Is there a loyalty program?

Yes — repeat customers get special perks, discounts, and priority access.

Wholesale & Reseller FAQ

General B2B Partnership

Do you work with B2B clients and professional resellers?

Yes — and it's core to our business. B2B isn't a side hustle for us; it's the foundation. We've been specializing in luxury handbags since 2016 and built our entire operation around reliable partner supply: speed, transparency, accountability, and consistent inventory flow.

We get it — B2B buyers aren't shopping for a "bag"; they're buying a business unit: entry price, condition, turnover speed, authenticity risk, logistics, and content. Everything needs to be predictable and scalable.

Is Baggarium suitable for one-off purchases or focused on ongoing partnerships?

One-off orders are possible, but the best results come from regular collaboration.

Strong partnerships mean we:

  • Understand your market and price sweet spot
  • Curate inventory to fit your storefront
  • Match selection to your sales velocity
  • Optimize logistics and services for your model

We build long-term supply streams, not just lucky one-time finds.

What types of B2B partners do you work with (resellers, stores, platforms)?

We partner with serious players in the luxury resale space:

  • Online and offline resellers
  • Boutiques and showrooms
  • Shopify stores and independent websites
  • Marketplace sellers
  • Social media luxury sellers

We look for partners who treat inventory like a business: understand margins, condition grading, timelines, and how to build consistent turnover.

Which markets do you serve (US, Europe, other regions)?

Our primary market is the United States — all core processes (authenticity standards, condition expectations, logistics, insurance, content format) are optimized for the US.

That said, we actively work with partners in Europe and other regions. Logistics, customs, and terms are tailored to the destination country and your setup.

Who is the ideal Baggarium B2B partner (and who might not be a fit)?

We're perfect for:

  • Professional luxury sellers
  • Those who value transparency and systems
  • Businesses looking to scale without operational headaches
  • Partners who prioritize quality, content, and reputation over theabsolute lowest price

We're probably not the right fit if you're looking to grab one cheap bag or operate in a chaotic, non-systematic way.

Pricing & Bulk Terms

Are there volume-based discounts or tiered pricing?

Yes. As volume increases, we discuss better pricing tiers, priority access to new arrivals, and expanded services.

Do regular partners get custom pricing?

Yes. For steady partners, we personalize pricing based on your sales speed, preferred brands/models, and overall volume.

Do you offer wholesale/bulk pricing for B2B clients?

Yes. We provide dedicated B2B pricing that factors in your economics. Bulk pricing isn't just a random discount — it's a separate model designed for resale inventory, not retail showcase pieces.

How is B2B pricing determined and how does it differ from B2C?

B2C pricing is built around the end consumer. B2B pricing is built around your resale performance.

Key factors: brand/model, condition, completeness, current market levels, order volume, partnership regularity, and anyextra services needed.

What is the minimum order quantity for B2B?

Minimum B2B order starts at 3 bags.

This is a comfortable entry point to test quality, communication, and logistics without major risk.

Payment & Terms

Are there special financial terms for high-volume or long-term partners?

Yes. Long-term relationships unlock better terms and additional services.

Do you accept international cards and payments?

Yes — international payments are standard for us.

Do you offer net-30 or net-15 terms?

In some cases, yes. Payment terms are discussed individually based on partnership history.

Is wire transfer available for large B2B deals?

Yes. It's a clean, transparent option for bigger shipments.

What payment methods are available for B2B?

We accept credit/debit cards, PayPal, major payment gateways, and wire transfers for larger orders. The method is chosen for your convenience.

Account Management & Communication

Do B2B clients get a dedicated account manager?

Yes. Every partner is assigned a personal manager who handles everything from start to finish.

How do we communicate with the manager?

Directly via WhatsApp, email, or Zoom — no bots or ticket systems.

How quickly do you respond to B2B inquiries?

Usually same business day — often much faster.

Is there a separate B2B agreement before we start?

When needed, yes. The agreement outlines rules, responsibilities, and collaboration format.

What does the account manager handle?

Sourcing bags, negotiating prices, coordinating services, managing logistics, paperwork, and ongoing support.

Authenticity for B2B

Can we request third-party authentication services?

Yes. If you need verification from a specific service or expert, we organize it. We're flexible and open to extra layers of checks.

Do you provide authenticity certificates for B2B orders?

Yes. Certificates are available per bag or for entire batches upon request — especially useful for US market compliance, marketplace sellers, or building long-term brand trust.

How do you authenticate bags for B2B shipments?

Authenticity is non-negotiable. Every bag undergoes multi-level verification before entering B2B inventory: in-house specialists, professional international authentication services, and third-party experts when required.

Our rule: partner reputation and trust always come before any deal.

What happens if authenticity questions arise post-purchase?

We stay involved. We reopen the case, run additional verifications, and provide full documentation/history. Your confidence matters — you're never left alone with concerns.

Preparation & Services

Can partners use your content for their sites, marketplaces, and social media?

Yes — all content we create is yours to use commercially: websites, marketplaces, social media, ads, etc.

Do you disclose restoration or SPA in the description?

Yes — always transparent. We clearly state if a bag has undergone restoration or SPA so you can communicate accurately to your customers.

Do you handle custom projects on request?

Yes. Each custom project is evaluated individually: idea, complexity, timeline, and budget — always aligned with luxury market standards.

Do you offer bag customization for B2B clients?

Yes. We work with professional artists and craftsmen for customizations — artistic painting, monogramming, or other personalized elements per your or your client's request.

Do you offer SPA/pre-sale preparation for bags?

Yes. SPA service is a key part of getting bags sale-ready: professional cleaning, leather refresh, odor removal, and overall presentation — all without compromising originality.

Do you provide professional product photography?

Yes. We have an in-house studio and photographers who deliver ready-to-use, processed images for websites, marketplaces, and catalogs.

Do you provide professional restoration?

Yes. Restoration is one of our strengths. We handle luxury bags carefully, preserving original materials and appearance — no over-restoring or artificial looks.

Do you shoot bags on models?

Yes. We organize styled shoots with models, stylists, and full looks — great for visually-driven sales channels.

What types of restoration work do you perform?

Leather restoration, corner/edge treatment, scuff removal, overall visual improvement — all professional and pre-approved.

Sourcing & Differentiation

What sets Baggarium apart from other B2B resellers and marketplaces?

We're not just a supplier. We handle the full cycle: sourcing, authentication, preparation, content creation, and logistics.

You get ready-to-sell inventory with minimal operational hassle and maximum transparency — a true business tool, not just product.

Where do you source bags for B2B?

From private owners, trusted B2B sources, and verified auctions. Every piece is vetted for clean provenance to eliminate legal or reputational risk.

Didn't find the answer you were looking for?

No problem — just reach out. Whether it's about authenticity, shipping, sizing, or wholesale options, we're happy to chat and sort it out for you.

Get in touch

Didn't find the answer you were looking for?

No problem — just reach out. Whether it's about authenticity, shipping, sizing, or wholesale options, we're happy to chat and sort it out for you.

Get in touch