Foire aux questions

Yes. We issue a certificate of authenticity upon request. For certain pieces or if you want extra peace of mind, we can arrange independent third-party authentication.

Yes. We deal exclusively in genuine luxury handbags. Replicas, fakes, or anything questionable never make it onto our site. Authenticity isn’t a buzzword here — it’s the foundation of everything we do.

Every bag goes through a rigorous multi-step process before it’s listed: our in-house specialists (who live and breathe luxury brands), professional authenticators, and when needed, third-party international verification services. We never rely on just one check or one opinion.

It depends on the brand and model, but we always look at: materials and leather quality, hardware, engravings and stamps, stitching and construction details, serial numbers/date codes, interior markings, and any era-specific brand quirks. No cookie-cutter checklists — everything is evaluated in context.

We stand behind every item 100%. If a third-party authenticator confirms it’s not genuine (which has never happened), you get a full refund, no questions asked.

Always. We show close-ups of the exterior, interior, hardware, and every relevant detail. Just ask and we’ll send more photos or a quick video.

Some bags receive professional SPA treatment (deep cleaning, leather refresh, odor removal) or light restoration. If any work has been done, it's always clearly stated in the product description — no surprises.

Yes. Scuffs, scratches, wear marks — everything gets mentioned upfront. Full transparency is non-negotiable.

Yes — transparent and straightforward so there are no surprises when the bag arrives.

Exact production year isn't always available, but upon request we can provide the approximate production period (e.g., early 2000s, post-2015) if it can be determined from markings, date codes, or other details.

Yes. We only work with genuine, naturally developed patina. No artificial distressing or hidden treatments without full disclosure.

We carry everything from practically new to vintage pieces. We use a clear grading system so you know exactly what you’re getting:

• Like New — basically brand new
• A — Excellent
• B — Very good with light signs of use
• C — Noticeable wear
• D — Needs some restoration

The exact condition is always described in detail on the listing.

• Excellent (A) — minimal to no visible wear.
• Very Good (B) — light, tasteful signs of use that don’t detract from the overall look.

No. The price you see on the site is the final price — no hidden fees from Baggarium.

Certain models (especially iconic or limited pieces from Chanel, Hermès, or vintage Louis Vuitton) can hold or even appreciate in value over time. That said, the luxury resale market is dynamic and unpredictable, so we always recommend buying first and foremost for enjoyment, personal style, and pleasure — not purely as a financial investment.

In rare cases, yes. Feel free to reach out to a manager with your offer — we review each one individually.

In some cases, yes. We review requests individually if you have comparable listings from reputable sources.

Prices are set by the market and depend on rarity, current demand, condition, and availability in boutiques. Some bags sell above retail due to limited editions or long waitlists, while others are priced lower on the secondary market.

Yes. High-value items are always fully insured.

Absolutely. You’ll get a tracking number as soon as it ships.

Yes — worldwide via trusted carriers.

Very carefully — multi-layer protective packaging so the bag arrives in the exact condition it left us.

Usually 2–5 business days, depending on your location. All orders ship from New Jersey.

It’s calculated at checkout based on destination and service level.

Yes — express options are available for an additional fee.

Yes, if we have a suitable alternative in stock.

Typically 3–7 days after delivery (exact terms are listed on the site).

We provide a lifetime authenticity guarantee. Normal wear and tear is covered by the original brand.

Document it immediately (photos/video of unboxing) and contact us right away. We’ll handle the insurance claim.

We follow industry-standard luxury resale policies. Returns are accepted within the stated window if conditions are met.

It depends on the reason — handled case by case.

Yes — both apply at checkout.

Yes — no restrictions.

Yes — all transactions go through Shopify’s fully encrypted, PCI-compliant system.

All major credit/debit cards, PayPal, Apple Pay, Google Pay, and other options available through Shopify.

In some cases yes — reach out to a manager and we’ll discuss holding it short-term.

Absolutely. We offer care advice, and you’ll find detailed guides and articles right on the site.

Email, WhatsApp, phone, or Instagram DM — whichever works best for you.

Usually within the same business day; worst case, within 24 hours.

Yes — repeat customers get special perks, discounts, and priority access.

Yes — and it's core to our business. B2B isn't a side hustle for us; it's the foundation. We've been specializing in luxury handbags since 2016 and built our entire operation around reliable partner supply: speed, transparency, accountability, and consistent inventory flow.

We get it — B2B buyers aren't shopping for a "bag"; they're buying a business unit: entry price, condition, turnover speed, authenticity risk, logistics, and content. Everything needs to be predictable and scalable.

One-off orders are possible, but the best results come from regular collaboration.

Strong partnerships mean we:

• Understand your market and price sweet spot
• Curate inventory to fit your storefront
• Match selection to your sales velocity
• Optimize logistics and services for your model

We build long-term supply streams, not just lucky one-time finds.

We partner with serious players in the luxury resale space:

• Online and offline resellers
• Boutiques and showrooms
• Shopify stores and independent websites
• Marketplace sellers
• Social media luxury sellers

We look for partners who treat inventory like a business: understand margins, condition grading, timelines, and how to build consistent turnover.

Our primary market is the United States — all core processes (authenticity standards, condition expectations, logistics, insurance, content format) are optimized for the US.

That said, we actively work with partners in Europe and other regions. Logistics, customs, and terms are tailored to the destination country and your setup.

We're perfect for:

• Professional luxury sellers
• Those who value transparency and systems
• Businesses looking to scale without operational headaches
• Partners who prioritize quality, content, and reputation over theabsolute lowest price

We're probably not the right fit if you're looking to grab one cheap bag or operate in a chaotic, non-systematic way.

Yes. As volume increases, we discuss better pricing tiers, priority access to new arrivals, and expanded services.

Yes. For steady partners, we personalize pricing based on your sales speed, preferred brands/models, and overall volume.

Yes. We provide dedicated B2B pricing that factors in your economics. Bulk pricing isn't just a random discount — it's a separate model designed for resale inventory, not retail showcase pieces.

B2C pricing is built around the end consumer. B2B pricing is built around your resale performance.

Key factors: brand/model, condition, completeness, current market levels, order volume, partnership regularity, and anyextra services needed.

Minimum B2B order starts at 3 bags.

This is a comfortable entry point to test quality, communication, and logistics without major risk.

Yes. Long-term relationships unlock better terms and additional services.

Yes — international payments are standard for us.

In some cases, yes. Payment terms are discussed individually based on partnership history.

Yes. It's a clean, transparent option for bigger shipments.

We accept credit/debit cards, PayPal, major payment gateways, and wire transfers for larger orders. The method is chosen for your convenience.

Yes. Every partner is assigned a personal manager who handles everything from start to finish.

Directly via WhatsApp, email, or Zoom — no bots or ticket systems.

Usually same business day — often much faster.

When needed, yes. The agreement outlines rules, responsibilities, and collaboration format.

Sourcing bags, negotiating prices, coordinating services, managing logistics, paperwork, and ongoing support.

Yes. If you need verification from a specific service or expert, we organize it. We're flexible and open to extra layers of checks.

Yes. Certificates are available per bag or for entire batches upon request — especially useful for US market compliance, marketplace sellers, or building long-term brand trust.

Authenticity is non-negotiable. Every bag undergoes multi-level verification before entering B2B inventory: in-house specialists, professional international authentication services, and third-party experts when required.

Our rule: partner reputation and trust always come before any deal.

We stay involved. We reopen the case, run additional verifications, and provide full documentation/history. Your confidence matters — you're never left alone with concerns.

Yes — all content we create is yours to use commercially: websites, marketplaces, social media, ads, etc.

Yes — always transparent. We clearly state if a bag has undergone restoration or SPA so you can communicate accurately to your customers.

Yes. Each custom project is evaluated individually: idea, complexity, timeline, and budget — always aligned with luxury market standards.

Yes. We work with professional artists and craftsmen for customizations — artistic painting, monogramming, or other personalized elements per your or your client's request.

Yes. SPA service is a key part of getting bags sale-ready: professional cleaning, leather refresh, odor removal, and overall presentation — all without compromising originality.

Yes. We have an in-house studio and photographers who deliver ready-to-use, processed images for websites, marketplaces, and catalogs.

Yes. Restoration is one of our strengths. We handle luxury bags carefully, preserving original materials and appearance — no over-restoring or artificial looks.

Yes. We organize styled shoots with models, stylists, and full looks — great for visually-driven sales channels.

Leather restoration, corner/edge treatment, scuff removal, overall visual improvement — all professional and pre-approved.

We're not just a supplier. We handle the full cycle: sourcing, authentication, preparation, content creation, and logistics.

You get ready-to-sell inventory with minimal operational hassle and maximum transparency — a true business tool, not just product.

From private owners, trusted B2B sources, and verified auctions. Every piece is vetted for clean provenance to eliminate legal or reputational risk.